VKYC
{"description":"Understand how you can update your VKYC status","status":"ENABLED","productId":84000000441,"order":0,"onlyScreenContent":false}
Video KYC is a secure online process to complete your full KYC. It helps you unlock all features of your Zapp Account - like higher transaction limits, UPI ...
Fri, 7 Nov, 2025 at 5:50 PM
Yes, there is a one-time fee of ₹200 (including GST). If your application is rejected or not completed, the amount will be refunded to your account. Met...
Fri, 7 Nov, 2025 at 5:50 PM
Yes, you need to allow access to your phone’s camera and microphone for the Video KYC process. If you accidentally deny access, you can enable it again in y...
Fri, 7 Nov, 2025 at 5:51 PM
This could be due to a temporary technical issue. Please try again after a few minutes. If the problem continues, contact our customer support for help. ...
Fri, 7 Nov, 2025 at 5:51 PM
You will have a live video call with an agent who will verify your details using your Aadhaar, PAN, and ask a few basic questions. Metadata Key Title M...
Fri, 7 Nov, 2025 at 5:51 PM
Yes, you can reschedule your Video KYC call within 5 working days if you miss it or if the call fails. Metadata Key Title Metadata Key Value reportabl...
Fri, 7 Nov, 2025 at 5:51 PM
Confirmation may take a few minutes. PayZapp will regularly check the application status if there’s any delay. You will be notified once your Zapp Account i...
Fri, 7 Nov, 2025 at 5:52 PM
Yes, if your KYC is rejected, you can try again up to 3 times within 6 months. Metadata Key Title Metadata Key Value reportable true productId 840...
Fri, 7 Nov, 2025 at 5:52 PM
Your application will be automatically closed and the fee will be refunded, if you don’t complete it within 5 days. You have to start the KYC process again ...
Fri, 7 Nov, 2025 at 5:54 PM
Yes, you can still use PayZapp for everyday payments. However, Zapp Account features will not be available until you complete your full KYC. Metadata Ke...
Fri, 7 Nov, 2025 at 5:54 PM